Call or
Email Dispatch.
For emergency dispatch, call directly. Driver dispatch is usually within 20 minutes and guaranteed within 40 minutes once the job is accepted. Use email for scheduled routes, notary appointment details, account planning, and non-urgent quote questions.
Reach Us
Direct
Contact.
Phone
206-687-1440Email for Route or Appointment Details
contact@jakexpress.netService Area
Washington State + Auburn / Federal Way Core
Hours
Emergency calls accepted 24 hours
Availability may be limited on weekdays from 6:00 PM - 10:00 PM
Sunday dispatcher coverage rotates from Jesse to Jaiden at 10:00 AM
Call first for urgent dispatch
Response Commitment
- Call-first emergency dispatch
- 20-minute usual dispatch; 40-minute dispatch guarantee once accepted
- Fully insured courier service
- Email for scheduled routes, notary appointments, and non-urgent planning
Email Dispatch
Send the Details
For scheduled routes, pricing details, notary appointments, and non-emergency requests, email pickup and dropoff details or one appointment address, timing, cargo or document notes, and any special handling or access details.
For emergency dispatch, call directly. Email is best for non-urgent route planning, notary appointments, and quote details.
Common Questions
Before You Call.
How fast can you dispatch?
For accepted emergency jobs, driver dispatch is usually within 20 minutes and guaranteed within 40 minutes of acceptance. Email is best for scheduled quotes, recurring routes, notary appointments, and non-urgent questions.
What sizes of cargo do you handle?
Envelopes, small packages, medical coolers, documents, supplies, and cargo that can safely fit in an SUV. Large cargo that cannot fit in an SUV is not advertised for the current service model.
Do you provide proof of delivery?
Photo proof of delivery is available by email or text. Signature confirmation can be provided when requested and when the receiving location can reasonably support it.
Can you handle regular recurring deliveries?
Yes. Scheduled and recurring routes are available by request. Email the route details and timing needs so we can confirm fit and pricing.
Do you deliver outside the Auburn / Federal Way core?
Yes. JAK Express is a Washington State courier based around Auburn and Federal Way. Common lanes include the I-5 corridor, but statewide Washington routes are considered by timing, cargo, distance, and capacity. Any route may be declined if it is not a fit.
Are you available after hours?
Emergency calls are accepted 24 hours. Dispatcher coverage rotates by day, with 24-hour call routing for urgent requests. If dispatch is unavailable for a moment or already coordinating a run, missed calls are returned as soon as possible.
Need to confirm a route?
Call dispatch. A quick conversation is usually the fastest way to confirm timing, cargo or appointment fit, and next steps.