Terms
Of Service.

Basic terms for courier requests, dispatch acceptance, delivery handling, and service communication.

Current Terms

Courier Request Terms

All courier requests are subject to acceptance based on route, timing, cargo, safety, and driver capacity. Pricing is confirmed before dispatch. JAK Express may decline any request that is not a fit.

Acceptance And Dispatch

  • A route is not accepted until JAK Express confirms the request, timing, cargo fit, and pricing.
  • For accepted emergency jobs, driver dispatch is usually within 20 minutes and guaranteed within 40 minutes of acceptance.
  • Emergency calls are accepted 24 hours, with limited availability weekdays 6-10 PM and Sundays after 9 AM. Missed calls may occur if dispatch is already coordinating a run or temporarily unavailable.
  • Weather, traffic, unsafe conditions, restricted access, incorrect details, or customer delays may affect pickup and delivery timing.

Cargo And Route Fit

  • Cargo must be legal, safe to transport, and able to fit securely in the available courier vehicle.
  • JAK Express may refuse oversized, unsafe, improperly packaged, restricted, or unclear cargo.
  • Customers are responsible for providing accurate pickup, dropoff, contact, access, and handling details.
  • Temperature-sensitive or medical-related requests must include necessary handling instructions before acceptance.

Proof Of Delivery

Photo proof of delivery is available by email or text. Signature confirmation can be provided when requested and when the receiving location or recipient can reasonably provide it.

Pricing And Payment

Pricing is not published on the website and is confirmed directly before dispatch or route acceptance. Recurring, scheduled, emergency, after-hours, long-distance, wait-time, or special-handling requests may be priced differently.

No Automatic Acceptance

Submitting route details, calling, emailing, or requesting a quote does not guarantee that JAK Express will accept the job. Every request is reviewed for fit, safety, timing, cargo, distance, and capacity.

Contact

For questions about these terms, contact JAK Express at contact@jakexpress.net or 206-761-1224.